Please read the following carefully as it contains important information regarding your RouRou Doll Hair Candy purchase.

Sales
Our goal is to make your RouRou Doll purchase a very positive experience.

However, it is important to understand that each custom wig is made from scratch as per your request so all sales are final and returns will not be accepted;unless faulty reasons affiliated with hair quality.

Consultation
Once order is made, we offer a free 30 minute consultation either over the phone or in person if you are living in Brisbane. During consultation, we discuss all specifications of your wig order and do head measurements. You will be provided with instructions on how to measure your head.

Exchanges
Exchanges are not accepted if there is a change of mind on your wig order so please take your time when making a decision. We are happy to exchange only if we make a mistake on length and density of wig.

Colour and Style Disclaimer
It is important to note that each wig is a custom made unit, therefore we cannot promise a 100% replica of a style you have chosen. This includes coloring and styling. We strive to construct your wig to be as close as possible to your desired style.

Payment Terms
A full payment is required before we send your wig out. 50% deposit of full wig price is required for your wig construction to commence. Please speak to team to learn more about our flexible payment options.

Order Processing
Our processing time for all wig orders is 7 days. Please advise us if you require a rush order.

Shipping and Handling
All shipments within Australia and New Zealand are express and require a signature. We do same day delivery for our Dolls living in the Brisbane area.

Complimentary Fitting
We offer complimentary fitting and styling for our Dolls living in Brisbane area so please inquire about it.

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